Shop Support
Smart customer support ticketing system for e-commerce
Listed in categories:
Customer CommunicationE-CommerceMarketing
Description
ShopSupport is a comprehensive ticketing system designed to streamline customer support for WooCommerce stores. It transforms chaotic customer complaints into organized, trackable workflows, allowing businesses to handle support requests efficiently and improve customer satisfaction.
How to use Shop Support?
To use ShopSupport, simply connect your WooCommerce store by entering the store URL and API credentials. All customer messages will automatically flow into organized tickets, allowing your team to resolve issues faster using automated workflows and smart routing.
Core features of Shop Support:
1️⃣
Multi-channel support for tickets from email, social media, chat, and phone
2️⃣
Automatic WooCommerce order integration for seamless customer data sync
3️⃣
Smart ticket management with automated routing and priority levels
4️⃣
Team collaboration features including role-based access and internal notes
5️⃣
Analytics and reporting to track response times, resolution rates, and customer satisfaction metrics
Why could be used Shop Support?
| # | Use case | Status | |
|---|---|---|---|
| # 1 | Ecommerce businesses managing customer support across multiple platforms | ✅ | |
| # 2 | Teams looking to improve response times and customer satisfaction | ✅ | |
| # 3 | Stores needing to handle high volumes of support tickets efficiently | ✅ | |
Who developed Shop Support?
ShopSupport is developed by a dedicated team focused on enhancing customer service for ecommerce businesses. They prioritize user-friendly solutions that integrate seamlessly with existing platforms like WooCommerce.