Spiral
Analyze your reviews & support data with AI
Listed in categories:
Artificial IntelligenceCustomer SuccessData & Analytics
Description
Spiral is an AI-powered tool designed to analyze customer reviews, live chats, and calls. It helps businesses understand customer sentiment and identify key issues by providing insights into reviews and feedback.
How to use Spiral?
To use Spiral, simply log in to the platform, input your queries about customer reviews or feedback, and let the AI analyze the data to provide insights and trends.
Core features of Spiral:
1️⃣
Analyze customer reviews in real-time
2️⃣
Identify trends in customer sentiment
3️⃣
Highlight common complaints and feature requests
4️⃣
Provide insights on 1-star reviews
5️⃣
Track sentiment trends over time
Why could be used Spiral?
| # | Use case | Status | |
|---|---|---|---|
| # 1 | Monitor customer feedback for product improvements | ✅ | |
| # 2 | Identify and address customer complaints quickly | ✅ | |
| # 3 | Analyze sentiment trends to inform marketing strategies | ✅ | |
Who developed Spiral?
Spiral Technologies Inc. is a Seattle-based company focused on leveraging AI to enhance customer experience through data analysis and insights.