Tidio
Welcome to the new standard in customer service
Listed in categories:
CustomerServiceAI
Description
Tidio is a comprehensive customer service platform that enhances resolution rates, customer satisfaction, and service team efficiency. With its AI agent, Lyro, Tidio automates repetitive queries across various channels, allowing businesses to focus on more complex customer interactions. Tidio's suite includes a Help Desk and real-time Live Chat, designed to streamline operations and improve customer service outcomes.
How to use Tidio?
To use Tidio, sign up for a free account, integrate it with your existing tech stack, and customize the AI agent to handle customer queries. Utilize the Help Desk and Live Chat features to manage customer interactions effectively.
Core features of Tidio:
1️⃣
AI-powered customer service agent (Lyro)
2️⃣
Real-time Live Chat
3️⃣
Help Desk for streamlined support
4️⃣
Automated handling of repetitive tasks
5️⃣
Integration with 120+ business tools
Why could be used Tidio?
| # | Use case | Status | |
|---|---|---|---|
| # 1 | Enhancing customer service efficiency for small and medium businesses (SMBs) | ✅ | |
| # 2 | Automating repetitive customer queries to free up human agents | ✅ | |
| # 3 | Improving customer satisfaction and resolution rates through AI-driven interactions | ✅ | |
Who developed Tidio?
Tidio is a customer service platform trusted by over 300,000 businesses worldwide. It focuses on improving customer interactions through innovative AI solutions and seamless integrations, ensuring that businesses can provide exceptional service without compromising on quality.